If you don’t start focusing on retaining customers, you’ll drive your business into the ground no matter how much money you burn on acquisition. Here's the math that should terrify you about retention: 🧵
most b2b teams *talk* to customers but only ~10–30% run a repeatable research system. The rest are running on sales/support anecdotes. 🫠 Because there's a lot of activity that *feels* like buyer research, but isn't: Sales call notes filtered through a rep...
SaaS CMO: “How do we get more pipeline?” Me: “First, fix your messaging cascade.” Here’s where most teams go wrong: 1. Scattered messaging. Every channel says something different. 2. No clear core message. ICP’s pain point and your unique solution aren’t front and center. 3....
My top 5 takeaways from my chat with Gille Berteaux, Livestorm's CEO (nearly $20M ARR, 3,500 customers): 1. Expanding too broadly can kill product-market fit: After COVID, they added meetings and sales demos. Suddenly they looked like a smaller version of...

You can be world-class and still invisible. Just ask Joshua Bell, one of the world’s top violinists... In 2007, Joshua Bell played his $3.5M Stradivarius violin for 45 minutes in a Washington, D.C. subway station. Only 7 people stopped to listen. The same...
The right clients don’t need you to convince them. They need you to be clear.
Announcing two new Reforge courses: AI Prototyping w/ Ravi Mehta and AI Evals w/ Justin Bauer and Sandhya Hegde 🙌 AI Prototyping Ravi is a former product leader from Tinder, Meta, and Tripadvisor. He has been deep in the weeds, getting his...

What Meta's Q4 Earnings Actually Mean for Your Ad Spend Meta dropped their Q4 earnings a few weeks ago, and most operators are completely missing the most important takeaways. - $59.89B revenue (+24% YoY), - ad impressions up 18%, - price per...
If your social media is growing but your lead gen isn’t, your ecosystem has a leak. Let’s find it.
#AI Search Isn’t Replacing #SEO — It’s Rewriting Visibility: Key Insights from Conductor’s 2026 AEO / GEO Benchmarks Report - B2B Marketing Blog | Webbiquity - https://t.co/Cs3W27UiQI
82% of marketing teams are increasing content in 2026. The content boom isn’t slowing down. And brand-only publishing isn’t enough anymore. The most advanced teams are building what I call a trust portfolio. Marketing manages the systems, assets, and standards. Trusted individuals inside...
Lots of say nothing slop passes as “good messaging” because it parrots to what others are saying Safe doesn’t equal good You’ll never breakthrough by being a copy of the better known original
Are you justifying 'how our product's different' on every sales call? There’s a reason and a counter-intuitive solution: Gilles Bertaux's company experienced this firsthand. They grew from $2M ARR to $9M ARR in one year during COVID. But then they almost lost...
When you need a message to resonate, start with the right questions. Who is the audience in this moment? What are they thinking about on a normal day? What do they care about when they wake up, go to work, talk to their...

Kevin Hart built a tequila brand in a declining market and grew it 85% in one year. Gran Coramino sold 300,000 cases, passed $200M in retail sales, and became a top 25 tequila worldwide. He joins weekly sales calls, meets distributors, and...

RT @Frank_Strong "A new Journal of Marketing study finds that the first like on a social ad has a profound impact, significantly boosting both clicks and likes. However, as the number of likes increases, their influence on clicks diminishes." ...
B2B marketing is in a wicked transformation. Buyer behavior exposes the fallacy of the obnoxious idea that B2B buying follows a funnel. Traffic to your website is down because buyers are asking LLMs for answers to their questions. Your email campaigns...
😍 I've been bugging our AEs weekly for info around new positioning narratives. So Jonathan Greenberg took it into his own hands and vibe-coded a dashboard based on his call transcripts to shut me up. 10 out of 10!
Someone on my SEO team said a task would take a week. I did it in 20 minutes. And I did 4x the work. Not because I'm smarter. Because I activated a set of marketing skills inside Claude Code that let...

Your 3:1 ROAS looks great on the dashboard, but your P&L tells a different story. I've watched brands celebrate hitting ROAS targets even as their bank accounts BLEED out. What ROAS measures is revenue, not profit. It’s different in every situation. EX...
Good writing is NOT good speaking. Let’s look at the differences. In this video, I read two passages about a fictional person discovering a valuable lesson about a “named concept” they’re teaching the audience. Notice that when something is meant to be...
If you're trying to: - grow your brand's presence in AI tools - get more press mentions - increase the likelihood you'll be in Google's instant answers - boost brand awareness among your audience Well... @alertmouse is free🔔🐭
anyone with theories on how software teams will evolve? today: 1 eng, 1 PM, 1 designer (EPD) tomorrow: 10 PMs who vibe code all day + 1 eng architect (the architect creates the scaffolding and writes adversarial agents to manage tech debt, security, scalability issues) Thoughts?
Out of all the things we've shipped recently, this one has been my biggest wow moment. Instant feedback from any type of user... → Create a persona that matches your real users and buyers. → An AI agent takes on that persona. →...
Openclaw tip: ask it to build a chrome extension for you - then you can easily send page info, screenshots, cookie information, you name it, right to your agent while browsing the web. Super helpful to turn inspo into roadmap.
When was the last time you were excited to buy a pre-AI SaaS tool? When was the last time you felt like you were overpaying on a renewal for a pre-AI SaaS tool, and thought about cancelling? Hence, the markets
"Coding will be practically solved for everyone within six months." That's the most important line in this talk. It will continue to unleash unbelievable acceleration in what people can build. But it's going to lead to tons of AI...
We’re about to be flooded with: – average MVPs – look-alike products – tools with no point of view – software that works but doesn’t matter What actually wins now isn’t speed to “something.” Today, anyone can prompt their way to an MVP. You can get 80%...
Many presenters lose their audience in the first 30 seconds. In this video, I'll give you 3 techniques you can use in your next high-stakes presentation to keep your audience engaged. #BusinessStorytelling #ExecutivePresence #PresentationSkills
“OpenClaw is overhyped.” Only if you don’t know how to use it. It’s just like having a weapon you can’t wield. Most people are just not using it for max leverage. Here’s how it’s helping from a business standpoint: 1 It’s logged into ClickFlow,...

42% of CMOs rank word of mouth #1. 2% rank paid ads #1. That's a 20x gap between what drives consideration and where most budgets go. We asked 101 B2B SaaS CMOs to rank what actually gets a vendor into their consideration set. %...
Why your lead gen isn’t working: 4 systemic blind spots you’re missing. Most B2B Marketers and Founders think their lead gen is broken because of tactics, but the real causes run deeper. 1. Chasing Volume Over Relevance I’ve seen so many teams obsess...
🛑 STOP SCROLLING 🛑 🛑 STOP SCROLLING 🛑 Remember that AMAZING blog post, white paper, video or podcast your team published last year? I have a simple way for you to get more out of it in 2026... It's a simple tool...
"How we built $4.8M in pipeline from our AI agents, $2.4M closed already - Deal volume has doubled - Win rate has doubled - Agents work 24x7 - Agents have more context to pull from - $100k deal closed on Saturday" https://t.co/JjohuS42oM
Most cold connection requests say NOTHING. 2 ways to fix this: 1. Don't send a message (let your profile talk) 2. Send something relevant Both take seconds. Neither is ingenuine.
I’ve found a new favorite way to use LLMs: Checking for bad advice. Whenever I'm riffing on growth with ChatGPT, Claude, or Gemini, and I strongly disagree with a premise, I know I’ve struck gold on both content and execution. The Content...
I loved this year’s Super Bowl—not just because of the game, but because of the Patriots’ story. I was rooting for the Seahawks (after living in Portland, Oregon, for over two decades), yet I have deep respect for the team that...
So - remember those old TomTom ads? “You are not stuck in traffic. You ARE the traffic.” Yeah, well the same applies to the sea of beige B2B content we’re all drowning in. If you’re complaining about "slop" while hitting ‘send’...
So we added one new AI Agent to our arsenal this week, and it's a great one, even though it's pretty new. Much more to come. And another? In the end, we decided not to deploy it. What happened? It's pretty...
Watching three 3 founder CEOs at $200m+ ARR quit their start-ups the past 2 weeks or so. On the one hand, I get it. Growth way down, no M&A options, it was supposed to get easier at that stage. Now for...
Most sales processes are built backwards. They are product-centric (inside-out), not buyer-centric (outside-in). And yet, almost every research study shows that top-performing sellers listen more than they talk on the first call. Bottom performers do the opposite. A product-centric sales processes roots our...
Lara Acosta 's 1-person business is about to cross $200k/mo. 0 outbound. 0 cold emails. Here's the breakdown: 1. Education-focused content on Linkedin (positioning) • 2x specific breakdowns (like this one) • 2x broad education on business tips 2. Lead-magnet posts (non-negotiable) • Driving traffic to...
This is why all of your outbound fails… These messages share three fundamental flaws: 1. They use personalization (that’s also stupid) 2. They are selfish (about them not me) 3. They include no insight Everyone at scale LOVES what I am doing at Blueprint. They...
BIG NEWS: I just launched Pulse. The world's first news reader that cuts research from 2 hours to 5 mins👇 As a founder, I was drowning in information: • Scrolling Twitter for hours • Checking 20+ sites for tech news • Reading newsletters that were...
It's 2026. If you're a SaaS founder, you're probably screwed. Anything you do that works gets copied, CAC is up, LTV is down. Here are the 7 things I see that ARE working - in a world where most things...
If your content is getting views without an increase in pipeline for your B2B SaaS, then the reason is simple: You’re not matching what buyers need at each stage of their journey. Here’s what happens: - Snackable LinkedIn posts spark interest, but don’t...
Jacob Bank runs Relay.app (growing 300%+ YoY) with a few employees and hundreds of AI agents. Most SaaS teams think Product-Led Growth requires: – a full growth squad – endless experiments – complex tooling – months of setup That used to be true. It isn’t anymore. AI agents...

$28M ARR with 33 people… $0 in funding. This is the org chart that made it possible: https://t.co/wYZX8rJB2v
You’re sitting in the meeting. Marketing is running campaigns. Sales is working deals. Product has a roadmap. Everyone is busy. And yet, growth is stalled. No one is slacking. Nothing is obviously broken. So the pressure builds. We need to move faster. We need more output. That instinct is human. It’s also...